Practical Art of Health Center Operations

Practical Art of Health Center Operations

Designed for Chief Executive Offices, Chief Operating Officers, Practice/Clinic Managers and other clinic and non-clinical managers and supervisors, this interactive and informative seminar will provide proven strategies to maximize workflow and resources to improve the patient experience. At this two-and-a-half-day training, participants will find best practice solutions for reengineering processes and implementing staff recruitment, engagement, and the retention techniques to create a patient centered culture. Participants will receive relevant examples of performance measures for effective decision-making, an overview of the budgeting process, and discuss the impact of daily operations on profitability and cash flow.

Moreover – this year’s session boasts a newly enhanced, up-to-the-minute agenda. Click here to view!

 Course Objectives:
1. Describe best practices to improve workflow processes to deliver better patient experience.

2. Apply recruitment, engagement and retention techniques to create a patient centered culture staff.

3. Recognize the importance of gathering, reporting, and evaluating measurement data to create an environment of accountability and transparency.

4. Explain how different leadership styles impact organizational change and how to apply proven strategies to overcome resistance to change.

5. Relate the role of operations int he budgeting process and impact of daily operational decision making on profitability and cash flow.

Ann Hogan, M. Ed. SPHR Ann Hogan Consulting LLC, Eastlake, CO
 Curt Degenfelder, Curt Degenfelder Consulting, Inc., Los Angeles, CA
Michael R. Taylor, CEO, Cornell Scott-Hill Community Health Center, New Haven, CT
 Katie Bell, Principal, Katie Bell Consulting, Seattle, WA
Melissa Stratman, CEO, Coleman Associates, East Lake, CO
Training Dates: February 8-10, 2017

Early bird (by January 25): $595
Regular (after January 25): $695

Online Registration closes February 1, 2017

Training fees includes continental breakfast, lunch, and snacks for morning and afternoon breaks.

Hotel Information:

Kimpton Shorebreak Hotel
500 Pacific Coast Highway
Huntington Beach, CA 92648

Ph: 877-212-8597
Room Rate: $199 per night (until block is sold out)

 Continuing Education Credits:

The National Association of Community Health Centers (NACHC) provides continuing education credits through NASBA. This training has been recommend for 20.5 CPE credits in the “Specialized Knowledge and Applications” Category.  State boards of accountancy have final authority on the acceptance of individual courses of CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: (Sponsor#108392)


For questions related to course content contact Sherri Goemmer at

For all other inquiries contact Elizabeth Zepko at

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